:root {
  --green: #128c7e;
  --green-dark: #075e54;
  --green-light: #dcf8c6;
  --bg: #f0f2f5;
  --panel: #ffffff;
  --line: #e3e6ea;
  --text: #1f2933;
  --muted: #6b7682;
  --danger: #d93025;
  --warn: #b26a00;
  --chat-bg: #efeae2;
  --radius: 10px;
}
* { box-sizing: border-box; }
html, body { margin: 0; }
body {
  font-family: 'Cairo', system-ui, sans-serif;
  background: var(--bg);
  color: var(--text);
  font-size: 15px;
}
a { color: var(--green); }
.hidden { display: none !important; }
.muted { color: var(--muted); font-size: 13px; }
.pad { padding: 16px; }
input, select, textarea, button { font: inherit; }
input, select, textarea {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 8px 10px;
  background: #fff;
  color: var(--text);
  min-width: 0;
}
input:focus, select:focus, textarea:focus { outline: 2px solid rgba(18, 140, 126, .25); border-color: var(--green); }
.btn {
  border: 1px solid var(--line);
  background: #fff;
  border-radius: 8px;
  padding: 8px 16px;
  cursor: pointer;
  white-space: nowrap;
}
a.btn { text-decoration: none; display: inline-block; }
.btn.primary { background: var(--green); border-color: var(--green); color: #fff; }
.btn.primary:hover { background: var(--green-dark); }
.btn.danger { color: var(--danger); }
.btn:disabled { opacity: .6; cursor: wait; }
.row { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.row.small input { padding: 5px 8px; font-size: 13px; }
.row.small .btn { padding: 5px 12px; font-size: 13px; }
.short { width: 70px; }
.alert { background: #fdecea; color: var(--danger); padding: 10px 12px; border-radius: 8px; margin-bottom: 12px; }
.alert.ok { background: #e6f4ea; color: #1e7e34; }

/* ===== الشريط العلوي ===== */
.topbar {
  display: flex; align-items: center; gap: 20px;
  background: var(--green-dark); color: #fff;
  padding: 0 16px; height: 54px;
}
.topbar .brand { font-weight: 700; }
.topbar nav { display: flex; gap: 4px; flex: 1; overflow-x: auto; }
.topbar nav a { color: rgba(255, 255, 255, .8); text-decoration: none; padding: 6px 12px; border-radius: 6px; white-space: nowrap; }
.topbar nav a.active, .topbar nav a:hover { background: rgba(255, 255, 255, .15); color: #fff; }
.topbar .me { font-size: 13px; white-space: nowrap; }
.topbar .me a { color: #fff; }

.main { max-width: 1200px; margin: 0 auto; padding: 20px 16px; }
body.full { height: 100vh; display: flex; flex-direction: column; overflow: hidden; }
.main-full { flex: 1; min-height: 0; }

/* ===== صندوق الوارد ===== */
.inbox { display: flex; height: 100%; }
.conv-panel { width: 360px; background: var(--panel); border-left: 1px solid var(--line); display: flex; flex-direction: column; }
.conv-tools { padding: 10px; display: flex; flex-direction: column; gap: 8px; border-bottom: 1px solid var(--line); }
.conv-list { flex: 1; overflow-y: auto; }
.conv { padding: 10px 14px; border-bottom: 1px solid var(--line); cursor: pointer; }
.conv:hover { background: #f7f8fa; }
.conv.active { background: #e9f5f3; }
.conv-top { display: flex; justify-content: space-between; gap: 8px; }
.conv-top b { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conv .time { font-size: 12px; color: var(--muted); white-space: nowrap; }
.conv-bottom { display: flex; justify-content: space-between; gap: 8px; margin-top: 2px; }
.conv .preview { color: var(--muted); font-size: 13px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.badge { background: var(--green); color: #fff; border-radius: 99px; font-size: 12px; min-width: 22px; height: 22px; display: inline-flex; align-items: center; justify-content: center; padding: 0 6px; }
.conv-meta { display: flex; gap: 6px; margin-top: 4px; flex-wrap: wrap; }
.agent { font-size: 11px; background: #eef1f4; color: var(--muted); padding: 1px 8px; border-radius: 99px; }
.tag { font-size: 11px; background: #fff4d6; color: #7a5b00; padding: 1px 8px; border-radius: 99px; }

.chat-panel { flex: 1; display: flex; min-width: 0; background: var(--chat-bg); }
.chat-empty { margin: auto; color: var(--muted); }
.chat { flex: 1; display: flex; flex-direction: column; min-width: 0; }
.chat-head { background: var(--panel); border-bottom: 1px solid var(--line); padding: 8px 14px; display: flex; gap: 12px; align-items: center; flex-wrap: wrap; }
.chat-head .who { display: flex; flex-direction: column; line-height: 1.3; }
.chat-head .head-edit { margin-inline-start: auto; }
.chat-head .back { display: none; border: 0; background: none; font-size: 22px; cursor: pointer; }
.pill { font-size: 12px; padding: 2px 10px; border-radius: 99px; }
.pill.ok { background: #e6f4ea; color: #1e7e34; }
.pill.warn { background: #fff4d6; color: var(--warn); }

.msgs { flex: 1; overflow-y: auto; padding: 16px 5%; display: flex; flex-direction: column; gap: 6px; }
.msg { max-width: 70%; padding: 6px 10px 4px; border-radius: var(--radius); background: #fff; box-shadow: 0 1px .5px rgba(0, 0, 0, .1); word-wrap: break-word; }
.msg.in { align-self: flex-start; }
.msg.out { align-self: flex-end; background: var(--green-light); }
.msg.failed { background: #fdecea; }
.msg img, .msg video { max-width: 280px; max-height: 320px; border-radius: 8px; display: block; }
.msg audio { max-width: 260px; }
.msg .file { display: inline-block; padding: 6px 0; }
.msg .meta { display: flex; gap: 6px; justify-content: flex-end; font-size: 11px; color: var(--muted); margin-top: 2px; }
.msg .by { font-weight: 600; color: var(--green-dark); }
.msg .read { color: #34b7f1; }
.msg .fail, .msg .err { color: var(--danger); }
.msg .err { font-size: 12px; }

.composer { display: flex; gap: 8px; padding: 10px 14px; background: var(--panel); border-top: 1px solid var(--line); align-items: flex-end; }
.composer textarea { flex: 1; resize: none; max-height: 160px; }
.window-note { background: #fff8e5; border-top: 1px solid #f1d58a; padding: 10px 14px; font-size: 14px; }
.window-note p { margin: 0 0 8px; }

.row.nowrap { flex-wrap: nowrap; }
.row.nowrap input { flex: 1; }
.btn.icon { padding: 6px 12px; font-size: 18px; line-height: 1.2; }
.composer .mic { background: #f0f2f5; border-color: transparent; }
.rec-bar { align-items: center; }
.rec-bar #recSend { margin-inline-start: auto; }
.rec-dot { width: 10px; height: 10px; border-radius: 50%; background: var(--danger); animation: blink 1s infinite; }
#recTime { font-variant-numeric: tabular-nums; font-weight: 600; }
@keyframes blink { 50% { opacity: .25; } }
.dlg { border: 0; border-radius: 14px; padding: 22px; width: min(92vw, 400px); box-shadow: 0 10px 40px rgba(0, 0, 0, .25); }
.dlg::backdrop { background: rgba(0, 0, 0, .4); }
.dlg h3 { margin: 0 0 12px; }
.dlg form { display: flex; flex-direction: column; gap: 10px; }
.dlg label { display: flex; flex-direction: column; gap: 4px; font-size: 13px; color: var(--muted); }
.dlg p { margin: 0; }

.code { font-size: 11px; font-weight: 600; color: var(--green-dark); background: #e9f5f3; padding: 0 6px; border-radius: 4px; direction: ltr; unicode-bidi: isolate; }
.short-code { width: 90px; }

.msg .archived { color: var(--muted); font-size: 13px; padding: 4px 0; }

.msg .by.auto { color: #6b4fbb; }
.chat { position: relative; }
.quick-pop { position: absolute; bottom: 64px; inset-inline-start: 14px; width: min(420px, calc(100% - 28px)); max-height: 340px;
  background: #fff; border: 1px solid var(--line); border-radius: 12px; box-shadow: 0 8px 30px rgba(0,0,0,.15);
  display: flex; flex-direction: column; overflow: hidden; z-index: 5; }
.quick-pop input { margin: 8px; }
#quickList { overflow-y: auto; }
.quick-item { display: flex; flex-direction: column; gap: 2px; width: 100%; text-align: right; background: none; border: 0;
  border-top: 1px solid var(--line); padding: 8px 12px; cursor: pointer; font: inherit; }
.quick-item:hover { background: #f3f8f7; }
.quick-item span { color: var(--muted); font-size: 12px; }
.stack { display: flex; flex-direction: column; gap: 10px; }
.stack textarea, .qr-row textarea { width: 100%; resize: vertical; }
.check.day { background: #f0f2f5; padding: 4px 10px; border-radius: 99px; }
.qr-row { display: grid; grid-template-columns: 200px 1fr auto; gap: 8px; align-items: start; padding: 10px 0; border-top: 1px solid var(--line); }
.qr-row.new { background: #f7faf9; padding: 10px; border-radius: 8px; border: 1px dashed var(--line); margin-top: 6px; }
@media (max-width: 800px) { .qr-row { grid-template-columns: 1fr; } }

/* ===== صفحات الأدمن ===== */
.card { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 16px; margin-bottom: 16px; }
.card h2 { margin: 0 0 12px; font-size: 18px; }
.grid-form { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 10px; align-items: end; }
.grid-form label, .auth-card label { display: flex; flex-direction: column; gap: 4px; font-size: 13px; color: var(--muted); }
.check { display: flex !important; flex-direction: row !important; align-items: center; gap: 6px; color: var(--text) !important; }
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; background: var(--panel); }
th, td { text-align: right; padding: 8px 10px; border-bottom: 1px solid var(--line); font-size: 14px; vertical-align: middle; }
th { background: #f7f8fa; font-weight: 600; white-space: nowrap; }
td.num { font-variant-numeric: tabular-nums; }
.stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 12px; margin-bottom: 16px; }
.stat { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px; }
.stat b { display: block; font-size: 24px; }
.pager { display: flex; gap: 6px; margin-top: 12px; flex-wrap: wrap; }
.pager a, .pager span { padding: 4px 10px; border: 1px solid var(--line); border-radius: 6px; background: #fff; text-decoration: none; }
.pager span { background: var(--green); color: #fff; border-color: var(--green); }
details summary { cursor: pointer; color: var(--green); }

/* ===== تسجيل الدخول ===== */
.auth-page { min-height: 100vh; display: flex; align-items: center; justify-content: center; padding: 16px; background: var(--green-dark); }
.auth-card { background: #fff; padding: 28px; border-radius: 14px; width: 100%; max-width: 380px; display: flex; flex-direction: column; gap: 12px; }
.auth-card h1 { margin: 0 0 4px; font-size: 22px; text-align: center; }

/* ===== موبايل ===== */
@media (max-width: 800px) {
  .topbar { gap: 10px; padding: 0 10px; }
  .topbar .brand, .topbar .me-name { display: none; }
  .conv-panel { width: 100%; border: 0; }
  .chat-panel { display: none; }
  .inbox.chat-open .conv-panel { display: none; }
  .inbox.chat-open .chat-panel { display: flex; }
  .chat-head .back { display: block; }
  .chat-head .head-edit { margin: 0; width: 100%; }
  .msg { max-width: 88%; }
  .msgs { padding: 12px; }
}
.progress { height: 12px; background: #e9edf0; border-radius: 99px; overflow: hidden; margin: 10px 0; }
.progress > div { height: 100%; background: var(--green); transition: width .3s; }